1. Introduction

Welcome to Charpai.store. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making any purchase.

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2. Use of Website

• You agree to use this website only for lawful purposes.
• You must not misuse the website or attempt to gain unauthorized access.
• All content on this site is for personal, non-commercial use unless otherwise permitted.

3. Product Information

• We strive to ensure that all product descriptions, images, and pricing are accurate.
• However, slight variations may occur due to handcrafted nature of products.
• Colors and finishes may vary slightly due to screen differences and natural materials.

4. Pricing & Payments

• All prices are listed in INR (₹) unless stated otherwise.
• We reserve the right to change prices at any time without prior notice.
• Payments must be completed through approved payment methods on our website.
• Cash on Delivery (COD) may be available for select locations.

5. Orders & Confirmation

• Once an order is placed, you will receive a confirmation via email or SMS.
• We reserve the right to cancel or refuse any order due to availability, pricing errors, or suspicious activity.
• In case of cancellation, a full refund will be issued.

6. Shipping & Delivery

• Delivery timelines are typically 5–10 business days within India.
• Delivery times may vary depending on location and logistics conditions.
• We are not responsible for delays caused by third-party courier services.
• Customers must provide accurate shipping details.

7. Returns & Refunds

• Returns are accepted only for damaged or defective products.
• Customers must report issues within 48 hours of delivery with photos/video proof.
• Approved refunds will be processed within 7–10 business days.
• Custom or bulk orders may not be eligible for return.

8. Cancellation Policy

• Orders can be cancelled within 24 hours of placing the order.
• Once the product is shipped, cancellation may not be possible.

9. Warranty & Liability

• Our products are handcrafted and durable, but normal wear and tear is not covered under warranty.
• We are not liable for improper use or damage caused after delivery.
• Maximum liability is limited to the purchase amount of the product.

10. Intellectual Property

• All content on this website (images, text, logo, design) is the property of Charpai.store.
• Unauthorized use or reproduction is strictly prohibited.

11. Privacy

• Your personal information is handled as per our Privacy Policy.
• We do not share your data with third parties without consent, except for order processing.

12. Governing Law

• These terms are governed by the laws of India.
• Any disputes will be subject to jurisdiction of courts in your business location (update city).

13. Changes to Terms

• We reserve the right to update these Terms & Conditions at any time.
• Continued use of the website means acceptance of updated terms.

14. Contact Us

If you have any questions, please contact us:

• ? Email: info@charpai.store
• ? Phone: +91-8217028991
• ? Address: Hoskote, Bangalore