Return & Refund Policy

At Charpai.store, we aim to deliver high-quality handcrafted products. If you face any issue, we are here to help.

1. Eligibility for Returns

• Returns are accepted only for damaged or defective products
• Request must be raised within 48 hours of delivery
• Proof (images/videos) is required

2. Non-Returnable Items

• Custom-made or bulk orders
• Products damaged due to misuse
• Normal wear and tear

3. Refund Process

• Once approved, refunds are processed within 7–10 business days
• Refund will be credited to original payment method

4. Replacement Option

• Customers may choose replacement instead of refund
• Replacement will be shipped at no extra cost

5. Cancellation Policy

• Orders can be cancelled within 24 hours
• After dispatch, cancellation is not possible

6. Contact for Returns

• Email: info@charpai.store
• WhatsApp: +91-817028991