Customer Support Policy

At Charpai.store, customer satisfaction is our priority.

1. Support Availability

• Monday to Saturday: 10 AM – 7 PM
• Response time: Within 24 hours

2. Support Channels

• Email support
• WhatsApp support
• Phone support

3. Assistance We Provide

• Order tracking
• Product information
• Return & refund support
• Bulk order inquiries

4. Order Tracking

Customers will receive tracking details once the order is shipped.

5. Issue Resolution

We aim to resolve all issues within 2–5 business days.

6. Contact Details

• Email: info@charpai.store
• Phone: +91-8217028991